Privacy Policy

Pointr Solutions (Pty) Ltd (“Pointr”, “we”, “us”, “our”) is committed to protecting the privacy of our users (“User”, “you”, “your”). This Privacy Policy explains how we collect, use, process, and disclose your Personal Information in connection with your use of our livestock management platform and services (“Service”).

This policy is prepared in compliance with South Africa’s Protection of Personal Information Act (POPIA).

1. Introduction

This Privacy Policy explains how we collect, use, process, and disclose your Personal Information in connection with your use of our livestock management platform and services.

2. Who is the Responsible Party?

The responsible party for the processing of your Personal Information is:

• Company Name: Pointr Solutions (Pty) Ltd
• Registration Number: 2025 / 622206 / 07
• Contact Email: admin@pointrsolutions.co.za

3. What Information We Collect (“Personal Information”)

We collect and process Personal Information in the following ways:

Information You Provide to Us

• Account Information: When you register for an account, we collect information such as your name, farm name, email address, phone number, and physical address.
• Payment Information: When you subscribe, your payment information is collected and processed directly by our third-party payment processor. We do not store your full payment card details.
• Farm and Livestock Data: You provide data related to livestock and farm operations, including identification numbers, breeding records, and operational data.

Information We Collect Automatically

• Log Data: We log certain technical data when you use the Service, including your IP address, browser type, and access times.
• Cookies: We use cookies to operate and secure our Service, and to understand user behaviour to improve the platform.

4. How We Use Your Information

We process your Personal Information for the following purposes, based on a lawful basis for processing:

To Provide and Maintain the Service (Contractual Necessity)

• To create and manage your account.
• To process your subscription payments.
• To provide customer support and respond to your inquiries.

To Fulfil Traceability Requirements (Legal Obligation / Contractual)

• To share necessary operational data with designated meat industry services and bodies where required to support traceability obligations.

To Improve Our Service (Legitimate Interest)

• To analyse usage trends and improve the platform’s functionality.
• To ensure the security of our platform.
• To communicate important updates, billing reminders, and other administrative emails.

We will never publish, sell, or share data that could directly identify you, your farm, or your specific operations. Published data will be aggregated and anonymized.

5. How We Share Your Information

We do not sell your Personal Information. We only share it in limited circumstances:

• Traceability Reporting: Where required to fulfil regulatory and industry obligations.
• Service Providers: With carefully selected providers who help us operate the Service.
• Legal Requirements: When legally required by a valid request from a court or law enforcement agency in South Africa.

6. Data Security

We implement reasonable technical and organisational measures to protect your Personal Information from unauthorised access, use, alteration, or destruction, including data encryption, access controls, and secure password protocols.

7. Data Retention

We retain your Personal Information for as long as your account is active or as needed to provide the Service. Upon cancellation, your account and associated data are retained for a 14-day grace period before permanent deletion, unless a longer period is required by law.

8. Your Rights Under POPIA

As a Data Subject in South Africa, you have the right to request access to, correction of, deletion of, or objection to the processing of your Personal Information, subject to applicable legal limitations.

To exercise any of these rights, contact our Information Officer at danai@pointrsolutions.co.za.

9. International Data Transfers

Our Service may be hosted on servers located outside South Africa. When we transfer Personal Information internationally, we ensure appropriate safeguards are in place in compliance with POPIA.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated on the website or by email.

11. Contact Us

If you have questions about this Privacy Policy, contact admin@pointrsolutions.co.za.