Cancellation & Refund Policy

1. Cancellation Policy

This Cancellation Policy outlines the procedure for cancelling your subscription to the services provided by Pointr Solutions (Pty) Ltd.

• How to Cancel: Send a formal request to cancel@pointrsolutions.co.za.
• Effective Date: Cancellation becomes effective once processed by our team.
• Data Handling: After cancellation, account data is retained for a 14-day grace period before permanent deletion.

2. Refund Policy

This Refund Policy governs all purchases made from Pointr Solutions (Pty) Ltd.

• General Policy: Payments made for the Service are non-refundable.
• No Refunds for Partial Use: We do not provide refunds or credits for partial subscription periods or unused time within a billing cycle.
• No Cooling-Off Period: Due to immediate access to the digital service, you waive any statutory cooling-off period where permitted by law.
• Billing Disputes: Contact support@pointrsolutions.co.za within three days if you believe you were billed in error.